Frequently Asked Questions
Are these fragrances authentic?
Yes! All New York Fragrance products are 100% authentic brand names. We only carry genuine designer fragrances, ensuring you receive original, high-quality products with every purchase.
How are the prices so affordable?
We have a strategic partnership with one of the largest legacy wholesale companies in the United States, allowing us to provide top-quality fragrances at affordable prices without compromising on authenticity.
What do EDT, EDP, and EDC mean?
- DescriptionEDP (Eau de Parfum): Contains 15-30% fragrance oil and lasts up to 8-10 hours.
- EDT (Eau de Toilette): Contains around 8-15% fragrance oil and typically lasts 4-6 hours.
- EDC (Eau de Cologne): Contains 2-4% fragrance oil and has a lighter concentration, lasting up to 3 hours.
What do Pour Homme and Pour Femme mean?
- Pour Homme: A French term meaning “for men.”
- Pour Femme: A French term meaning “for women.”
Where do you currently ship?
We ship anywhere within the Continental United States, offering fast and reliable shipping so you can enjoy your favorite fragrances without delay.
How long does shipping take?
Most orders are processed and shipped within 1-2 business days. Delivery times typically range from 3-7 business days, depending on your location.
What is your return policy?
We accept returns within 30 days of your purchase, provided the product is unused and in its original packaging. If you’re not completely satisfied with your order, please reach out to our customer service team for assistance.
Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s journey until it arrives at your door.
Do you offer gift wrapping?
At this time, we do not offer gift wrapping services, but our fragrances come in beautifully packaged boxes, making them perfect for gifting.
How can I contact customer service?
You can contact our customer service team via the form on our website or through the listed phone and email. We’re here to help and typically respond within 24 hours.
Still Not Convinced?
Complete the form below and one of our team members will gladly chat with you.